This Refund & Cancellation Policy ("Policy") outlines the
guidelines and procedures for requesting refunds and cancellations for products or services
purchased from Fashion Design and Modal ("we," "us," or "our"). By making a purchase, you agree
to the terms of this Policy.
Refund Eligibility
1.1 Defective or Damaged Products: If you receive a defective or damaged product, you may be
eligible for a refund. Please contact us within [insert number] days of receiving the product
and provide detailed information and supporting evidence.
1.2 Non-Delivery: If you do not receive your order within the estimated delivery time frame, you
may be eligible for a refund. Please contact us if your order has not arrived within the
specified period.
1.3 Dissatisfaction: We strive to provide high-quality products and services. If you are
dissatisfied with your purchase for reasons other than defects or non-delivery, please contact
us to discuss the issue. Refunds in such cases will be granted at our discretion.
Refund Process
2.1 Contacting Customer Support: To request a refund, please contact our customer support team
within the specified timeframes mentioned in Section 1. Provide relevant details about your
purchase, including order number, product details, and reasons for the refund request.
2.2 Evaluation and Verification: We will review your refund request and may require additional
information or evidence to assess your eligibility. We reserve the right to deny refund requests
that do not meet the criteria outlined in this Policy.
2.3 Refund Options: If your refund request is approved, we will issue a refund using the
original payment method. Refunds may take several business days to process, depending on your
payment provider.
Cancellation Policy
3.1 Order Cancellation: If you wish to cancel your order, please contact us as soon as possible.
We will make every effort to accommodate your request, provided the order has not been processed
or shipped. If the order has already been dispatched, you may need to follow the refund process
outlined in Section 2.
3.2 Service Cancellation: If you have purchased a service from us and wish to cancel it, please
contact us within the specified cancellation period. Depending on the nature of the service,
cancellation fees or terms may apply. We will provide you with the necessary information
regarding the cancellation process.
Change of Refund & Cancellation Policy
We reserve the right to modify or update this Policy at any time without prior notice. Any
changes will be effective immediately upon posting the revised Policy on our website.
If you have any questions or concerns regarding our Refund & Cancellation Policy, please contact
us [insert contact details].
